Frequently Asked Questions

• Processing time: 1–2 business days

• Estimated delivery time:  3–5 business days after dispatch

• Order cut-off time: 12:00 PM (GMT), London time

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can occasionally happen that an order is delayed in delivery. You can check the status of your order via the following link: 

Track your order

If you have not received your order 3 days after the expected delivery time, please contact us.

Yes, you can return any order to us within 30 days without giving a reason.

To request a return, contact us:

• Email: info@oldevaine.com
  
  

• Phone: +447490341140
  
  

Include your order number and the reason for your return.

Our customer service team will provide:

• Return instructions
  
  

• The correct return address
  
  

• A prepaid return label (if applicable)
  
  

Do not send items back without contacting us first.
This helps us process your return quickly and correctly.

For more information please check our Refund Policy

On this page, you can enter your order number to track your package.

Track and trace information will be available from the moment your package arrives at the shipping company. Please note that delays may occur.